My role is to help them like family, ” says the nursing assistant. It is important to me that they feel confident, because these last moments are what they will remember. You have to keep in mind that these people are entrusting a stranger with the care of someone they love. She teaches them comfort care and answers their questions, always providing reassurance. “ Y ou have to be calm and comforting. Mélanie Cloutier also provides assistance to caregivers in their loves one's various end-of-life stages. We are nursing assistants because we enjoy taking care of people. Collaboration with their loved ones is the key to achieving this. Our role is to ensure the comfort of our patients. She informs them of the various things to watch for in monitoring the general condition of the person receiving care and teaches them some techniques such as insulin injection. “ We must ensure that the family is properly equipped to provide the care and to take note of information that may appear trivial but is essential to us regarding patients who are receiving home care or going away for a few days, ” she says. In her work, this nursing assistant focuses on empathy and kindness when she meets with the family and loved ones of a new patient. We give them instructions and things to check so they can advise us of the patient's condition. “ The role of the caregiver in our work is crucial. For the past five years, Mélanie Cloutier, a nursing assistant who works in the fields of geriatrics and cognitive impairment, has been forging relationships of trust with the families and loved ones of the patients who cross her path at the CHSLD Jeanne-Le Ber of the CISSS Lucille-Teasdale. In the health network, nursing assistants work in close cooperation with caregivers in many settings, especially when they provide home care or end-of-life care.

The perfect assistant 2016